Q. What kind of warranty is offered and what does it cover?
A. We strive to provide a completely satisfying experience when selecting, purchasing and living with your window treatments. All of our products are covered by a Lifetime Limited Warranty. This covers material defects, workmanship or failure to operate for as long as the original purchaser owns the product.
The warranty does not cover conditions caused by normal wear and tear, abuse, misuse, accidents or alterations to the product, or exposure to the elements and discoloration of fading over time. Failure to follow cleaning or maintenance instructions will void the warranty.
Q. What is the lead time on window covering orders?
A. Once your windows are measured by one of our professional installers, your products will be ordered. From the order date, typical lead time on blinds and shades is two weeks. Lead time on shutters is six to eight weeks. When your products arrive, we will call to schedule installation for a date and time convenient to you.
If you are purchasing a new home and buying your window coverings through your builder, blinds and shades will be installed before you move in. Shutters, however, may need to install after you close because of the longer manufacturing time.
Q. What product do you recommend for high windows?
A. Many window treatments are available with motorization. This allows the blind or shade to open and close with the use of a remote control or wall switch.
Q. What about child safety?
A. Products without cords are the best choice for child safety. Shutters are a wonderful cordless product and cordless lifting options are available on most blinds and shades.
Our corded products are designed with child safety features as well. Break-away tassels and single control cords reduce potential danger to children and pets. Cord tensioners are installed on cord loop or beaded cord loops for safer operation.
Q. What are the differences between Composite and Wood Shutters?
A. Composite and wood shutters are a beautiful enhancement to any home.
Composite shutters are less expensive than wood, and are available in white and off-white colors only. They are easy to keep clean and the finish is guaranteed against discoloring due to sun and heat.
Wood shutters are available in several paint colors and stains. All of our shutters offer a decorative moulded frame and smooth louvers in 3 ½” and 4 ½” widths, but only the wood shutters are available in a sandblasted or textured finish.